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At Marketing Plus, we believe in the power of creativity, strategy, and community. Our team thrives on collaboration, innovation, and helping businesses grow through impactful marketing solutions. If you’re passionate about design, digital marketing, or client support and are looking for a career where your skills make a real difference, we’d love to hear from you. Join us in building lasting partnerships and driving results for local and regional businesses.

Now Seeking...

Client IT & Web Support Specialist - Full Time (Hybrid)
About the Role

Marketing Plus is seeking a Client IT & Web Support Specialist to join our team in Albert Lea. This role is ideal for someone who enjoys problem-solving, thrives in a fast-paced environment, and has a strong interest in both IT systems and website management.

As a key member of our technical support team, you will help clients troubleshoot email and website issues, manage backups and security, oversee domain/DNS/SSL updates, and manage Google Business Profiles (GBPs). This is a client-facing role that requires strong communication skills and the ability to explain technical concepts in a way that clients can understand.

This position is hybrid. Mondays are required in the office, with additional in-office days as needed.

Responsibilities

  • Provide support for client IT-related issues, including email setup, troubleshooting, and connectivity problems.

  • Monitor, perform, and manage website backups, ensuring recovery plans are in place.

  • Maintain and enhance website security protocols, including SSL certificates and software updates.

  • Handle domain management, DNS updates, and SSL installations or renewals.

  • Manage and optimize Google Business Profiles (GBPs) for clients, including updates, troubleshooting, and local SEO best practices.

  • Troubleshoot website errors, plugin conflicts, and hosting-related issues.

  • Collaborate with the web design/development team to support smooth launches, migrations, and updates.

  • Document processes and maintain records of client IT systems, domains, and security status.

  • Communicate effectively with clients, providing clear updates and recommendations.

Qualifications

Required:

  • Strong knowledge of DNS, SSL, domains, and web hosting environments.

  • Experience with WordPress or similar CMS platforms.

  • Familiarity with IT troubleshooting (email clients, connectivity, general software issues).

  • Experience managing Google Business Profiles (GBPs), including updates and issue resolution.

  • Understanding of website security best practices and backup management.

  • Excellent communication and customer service skills.

  • Strong organizational skills and attention to detail.

Preferred:

  • Experience with cPanel, Plesk, or other hosting control panels.

  • Basic knowledge of HTML/CSS and website configuration.

  • Prior client-facing IT or technical support experience.

  • Familiarity with Google Workspace, Microsoft 365, or similar platforms.

Why Join Marketing Plus?

  • Hybrid schedule with Mondays in-office, providing flexibility throughout the week.

  • Opportunity to work on a variety of projects across IT and web systems.

  • Collaborative, supportive team culture.

  • Professional development and growth opportunities.

Apply Now!