Our TDI Liberation® System, which includes The Encore™ Suite, maximizes the productivity of our workforce by using integrated voice and screen recording, quality management, coaching and detailed reporting. The Encore Suite with its voice recording and quality monitoring gives our managers the tools to improve agent performance and productivity.
- Superior product design
- Unrivaled dialing capabilities
- Real-time campaign management
- Complete list management
- Multi-level agent monitoring
- Exceptional reporting capabilities
Unrivaled Dialing Capabilities
The dialing application recognizes and detects no answers, busy signals, disconnects, and answering machines. When the system detects a live connection, it passes the call with the associated data to the next available agent in less than .25 seconds, virtually eliminating the possibility of a called party hanging up before the agent is on the line.
Direct Marketing Association
Newspaper Association of America
MPI’s state-of-the-art technology doesn’t waste time on no-answers, busy signals, disconnects, or answering machines, so our telemarketers consistently get the highest inbound and outbound high call rates and sales for your campaign.